Web App Lets Anyone Report Downtown Trash, Graffiti

February 24, 2015

Maintenance ambassador Joe removing graffiti from a light pole.

Maintenance ambassador Joe removing graffiti from a light pole.

by Brad Poole

Step in some gum on the sidewalk Downtown? Garbage cans filling up on a busy weekend? Sticker attack on your shop window last night?

Well, there’s an app for that.

The Downtown Partnership has posted a web app that lets Downtown merchants, residents – or anyone else – get a quick message to the Partnership maintenance ambassadors, so they can come to the rescue for many of the little things that matter in and around Downtown.

The tool offers a direct link between people who find problems Downtown and the people who can take care of them. It works like this:

Rosemary is one of several DTP maintenance ambassadors keeping Downtown clean.

Rosemary is one of several DTP maintenance ambassadors keeping Downtown clean.

Anyone who sees a problem Downtown, including graffiti, broken glass, other litter, vomit (yes, it happens), broken grates, planters, or benches, etc., can fill out the online form.

A text message immediately goes to everyone on the maintenance staff who is working.

Employees then communicate among themselves to see who is closest, and someone responds to the issue.

After the issue is resolved, the maintenance ambassador responds to the original text about the issue.

Finally, the person who submitted the request gets an email telling them the issue has been resolved.

Maintenance ambassador Tom tends over 100 flower pots and planters throughout Downtown.

Maintenance ambassador Tom tends over 100 flower pots and planters throughout Downtown.

Margo Susco, a longtime Downtown merchant who owns Hydra on Congress, has dealt with just about every maintenance issue imaginable.

“Whatever is outside, comes inside, and (the maintenance ambassadors) work really, really hard to keep Downtown looking nice,” Susco said.

It isn’t just about aesthetics, either. Something as seemingly benign as pizza, which is acidic, can damage marble entryways, costing property owners money if it’s left to long.

Most issues reported through the website should be resolved within 24 hours, but don’t expect a response in the middle of the night. The maintenance staff only works days and evenings.

For more information or to report a problem, click here.

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