Tucson-based Language Service Company Joins Downtown Renaissance

September 19, 2013

Thomas Sinding, CyraCom Account Manager, in his new office at the Pioneer building.

Thomas Sinding, CyraCom Account Manager, in his new office at the Pioneer building.

CyraCom International, Inc., a language services company founded and based in Tucson, AZ, recently opened a new Business Development office in the Downtown Tucson area.

CyraCom’s Downtown offices are located at 100 South Stone Avenue in the historic Pioneer Building. CyraCom employs nearly 1,000 people in Arizona, 500 of which are based in Tucson, and has been ranked as the 2nd fastest-growing job creator in Southern Arizona in 2011 and the 6th in 2012 by the Arizona Daily Star. CyraCom’s other Tucson facilities include a corporate office at 5780 N. Swan Road and an interpreter contact center on Elvira Road near the Tucson Airport.

“Downtown Tucson is currently undergoing a transformation and, as a large, Tucson-based business, it makes sense for CyraCom to participate,” said Chris Liebner, manager of the business development team residing in the downtown office.

The historic Pioneer Building is the new home of one of Arizona's fastest-growing job creators.

The historic Pioneer Building is a new home of one of Arizona’s fastest-growing job creators.

The Company hires and trains bilingual people in the United States to become professional interpreters and has three contact centers – one of which is in Tucson. CyraCom International, Inc. primarily offers Over-the-Phone Interpretation (OPI) and is the second largest provider of OPI in the world. OPI is a three-way call between an interpreter, an English-speaking representative, and a non-English speaking customer.

CyraCom provides over 200 languages and has more than 3,000 clients, including some of the largest healthcare, insurance and financial services companies in the US. CyraCom has won several prestigious awards in 2013, including an American Business Award (Stevie® Award).

CyraCom’s Chairman and CEO, Jeremy Woan, said, “CyraCom is committed to helping the development of the Tucson workforce by offering attractive positions to graduates and students from the University of Arizona. Since 2009, we have hired over 30 candidates from the University, and we will continue to recruit from there.”

Annabelle Romero, Account Manager at CyraCom.

Annabelle Romero, Strategic Account Manager at CyraCom.

CyraCom has become one of the fastest-growing companies in the US. It has been included on the Inc. 5,000 list for the past five consecutive years and last year Jeremy Woan won an Entrepreneur of the Year award.

“The location has been ideal for our business development team,” said Chris Liebner of the downtown office, “Working in a vibrant, urban environment has fostered innovation and increased productivity. Also, the move has bolstered our recruitment efforts. Now we can offer a central location to our internship candidates from the University of Arizona.”

Danielle Scheller, a senior at the University of Arizona’s Eller College of Management, is an intern with the business development team at CyraCom. Because of the close proximity of the new location, Danielle has been able to commit to more hours to her internship every week. “The internship program has played an important role in my development as a business professional,” Scheller said.